Privacy Policy

Cello Academy UK & USA (“we”, “us”, “our”) operates the website at https://bsesmain.com/ (the “Site”). This Policy explains how we collect, use, and protect your information when you use the Site and our services.

Information We Collect

• Contact data you submit (name, email, phone, message)
• Lesson preferences (location, level)
• Technical data (IP address, browser type) collected by essential cookies
• Optional analytics data if you consent to non‑essential cookies

How We Use Your Information

• To respond to enquiries and provide lessons
• To improve the Site and services
• To comply with legal obligations

Cookies

We use essential cookies for core functionality and optional analytics cookies only if you click “Accept” on our cookie banner. You may change or withdraw consent at any time by clearing your browser storage or contacting us.

Lawful Bases

For UK users (UK GDPR) and EU users (GDPR), our lawful bases include consent, performance of a contract, and legitimate interests. For US users, we follow applicable federal and state privacy laws.

Data Retention

We retain enquiry information for up to 24 months, or longer if you become a student, as required to provide services and comply with law.

Sharing

We do not sell personal data. We may share information with trusted service providers (e.g., email provider) under confidentiality obligations, or where required by law.

International Transfers

Because we operate in the UK and USA, your data may be transferred between these jurisdictions with appropriate safeguards.

Your Rights

• Access, correction, deletion
• Withdraw consent for optional cookies
• Complaint to the UK ICO or your local authority

Contact

Questions? Email privacy@bsesmain.com.